Customer Support Chile

Tradeasia supports several payment options including Letter of Credit, Telegraphic Transfer and Documentary Collection through bank. If you have questions about how your payment method is set up or need assistance with invoicing procedures, please get in touch with our Credit Team at contact@chemtradeasia.com or (+62) 877-6100-1633.

Every invoice from Tradeasia includes detailed remittance instructions. After payment, please email remittance details to your sales representatives or contact@chemtradeasia.com to ensure your transaction is applied correctly. For any additional billing questions, feel free to reach out to the same address.

No, Tradeasia doed not accept credit card payment at the moment. We accept payment by Letter of Credit, Telegraphic Transfer or Documentary Collection through bank.

To check the due date for an invoice, log into your Tradeasia account and navigate to the Orders tab. From there, select the relevant order and go to the Order Details page. If you need clarification on payment terms or due dates, feel free to reach out to our Credit Team at contact@chemtradeasia.com or (+62) 877-6100-1633.

You can contact our respective sales representative directly, or you can contact our CS team via whatsapp at (+62) 877-6100-1633. Or, contact us over email at contact@chemtradeasia.com.

Minimum order quantities vary depending on the specific chemical product and packaging requirements. Our sales team will provide you with the minimum order details when you request a quote. We strive to accommodate both small-scale and large-scale industrial orders.

We maintain strict quality control measures throughout the order fulfillment process, including proper storage conditions, certified packaging materials, and compliance with international safety standards. All products undergo quality verification before shipment, and we use appropriate packaging and labeling for safe transport.

Yes, we offer competitive bulk pricing for large quantity orders. Volume discounts are available based on order size and frequency. Our sales team will work with you to provide the most competitive pricing structure for your specific requirements.

All our chemical products undergo rigorous quality control testing before shipment. We maintain strict quality assurance protocols, provide Certificates of Analysis with each order, and ensure all products meet specified purity and quality standards before delivery to customers.

If you encounter any issues with your delivered order such as damaged products, quantity discrepancies, or quality concerns, please feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633. immediately. We will investigate the issue promptly and work with you to resolve it through replacement, credit, or other appropriate solutions